Return and Refund Policy

Third Party Delivery Orders (Grubhub, DoorDash, etc.)

For third party delivery issues please contact the delivery company directly. You can contact their order-issue line or visit their website.

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order.

• For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.

• For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. In all cases, please return the food order in the original container(s) to our host.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, or we will refund you with a store credit. No cash refunds.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged, or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund, or store credit.

Spice Level

We offer a choice of spice levels, but spice can be different for everyone. Some dishes start from medium spicy, so if you don’t like spicy. We will not add chili on those dishes. We usually suggest that you are on the side of caution and choose a lower spice level because you can add spice in but can’t take it out! We do not offer discounts or refunds for a preferred different spice level, but please let us know if you’d like us to add a side of ground chili, chili sauce or Sriracha for you.

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary food.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuse any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

Best Regards,

Thai Spice Restaurant.